FAQ's - Belle Hawk
JUST ENTER THE CODE: I'M NEW, TO RECEIVE 20% OFF YOUR FIRST ORDER
What are Belle Hawk products made of?
Our cubes, shadow boxes and art prints are made from sustainably-forested West Coast Radiata plywood.
How big and how heavy are your products?
Prints - 280mm wide x 290mm high x 7mm thick and weighs approx. 350g
Shadow boxes - 300mm wide x 300mm high x 145mm deep, 18mm thick and weighs 1.4kg (1.75 with lid)
Cube - 300mm wide x 300mm high x 290mm deep, 18mm thick and weighs 2.9kg (3.25kg with lid)
(As each product is hand-cut, there are slight variations in weight and measurements).
When will I get my order?
Due to the handmade nature of Belle Hawk products, please allow up to 14 days for your order to be made before it is shipped. Most orders are made and shipped within a few days though, and we aim to get your ply goodness out to you as soon as we possibly can.
How much is shipping?
Shipping costs are weight dependent (incl packaging). Please refer to our shipping info page.
How is my payment processed?
Belle Hawk accepts payment by credit card on Paypal, using the secure services of Paypal. All prices listed are in New Zealand dollars, and are inclusive of 15% GST.
After you have selected the item or items you wish to purchase, proceed to the checkout where you will be invited either to checkout as a guest, register your details or log in if you have registered your details previously. You'll then be returned to a page where your shipping will be calculated and you can enter any applicable discount codes. When you confirm your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order.
Do you ship internationally?
We currently ship throughout New Zealand and Australia. If you would like to ship to an alternative country please email us at email@example.com and we will reply to you with a quote.
How do I hang one of your shadow boxes?
The easiest way to hang our shelves is with one of our neat little cleats we can provide (instructions included). These easily screw up into the shelves and also into your walls. It's important to find your wall stud before hanging our shelves.
Email us at firstname.lastname@example.org, we'll be happy to answer any further questions you have.